OUR TENANT SCREENING PROCESS

Managing property turnovers is crucial, starting with the owner’s initial move-out and continuing through each tenant change. We ensure homes meet our “Rent Ready” standards from the start, offering cleaning and re-keying services, with costs deducted from your first payment. Tenant transitions include detailed inspections to maintain property condition, with any repairs charged to the tenant’s security deposit. This streamlined approach keeps properties in top shape and simplifies management for owners.

Effective communication is the cornerstone of our process, ensuring clear, timely interactions between property owners, tenants, and our team. This commitment to open dialogue fosters transparency, efficiency, and satisfaction throughout every transaction and tenancy, bridging gaps and building strong relationships.

Our online owner portals make it easy to keep in close communication. Payments, bills, invoices and statements are posted on your owner portal so you can refer to them, download them or print them at any time. In addition, your end of the year statement and your 1099 will be provided to you for when you are ready to do your taxes.

If you ever have a question about a payment, a repair, or when the next lease expires, simply start a conversation on the portal, and someone will respond to your question right away.

When you move out of your home the first time, we will request for it to be fully cleaned, carpets professionally cleaned and re-keyed. This is the same condition that tenants will be required to return the property to us in at move-out. If you do not wish to fully clean the property or have the carpets professionally cleaned, we can arrange this for you and it will be deducted from your first owner payment.

We will monitor and document the move-in and move-out of each tenant with an inspection. The purpose of this inspection is to document the condition of the property in detail. Per the lease, the tenant is required to maintain the property to this documented condition and deliver the property back to us in the same condition as the previous move-out. These inspections will be available to you in your portal, and any necessary repairs will be deducted from the Security Deposit if they are a tenant expense.

Our online web-based system makes collecting and dispersing payments easy.

All tenant payments take 2-5 days (depending on holidays and weekends) before the payment has cleared, and there is no possibility of insufficient funds.

We generally post owner statements and pay owners no later than the 15th of each month.

The electronic payment funds will be available to your account after an additional 2-5 days for settlement.