Rent Collection
Efficient rent collection is a cornerstone of successful property management. We prioritize consistent rental income for our clients by offering tenants a range of convenient payment options, including Debit, Credit, ACH, and checks. This flexibility accommodates various tenant preferences, reducing potential payment delays. Our rent collection timeline is structured to ensure timely disbursements to property owners. Rent is due on the 1st of each month and becomes late on the 8th. We aim to pay owners on the 10th of each month, except for weekends and holidays, when payments are processed on the next business day. It’s important to note that bank processing times can take 3 to 5 business days to settle funds. This systematic approach to rent collection and disbursement helps maintain a steady cash flow for property owners while providing tenants with user-friendly payment options, ultimately contributing to a smoother, more reliable rental income experience.
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Additional Services
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Turnovers
Managing property turnovers is crucial, starting with the owner’s initial move-out and continuing through each tenant change. We ensure homes meet our “Rent Ready” standards from the start, offering cleaning and re-keying services, with costs deducted from your first payment. Tenant transitions include detailed inspections to maintain property condition, with any repairs charged to the tenant’s security deposit. This streamlined approach keeps properties in top shape and simplifies management for owners. -
Communication
Effective communication is the cornerstone of our process, ensuring clear, timely interactions between property owners, tenants, and our team. This commitment to open dialogue fosters transparency, efficiency, and satisfaction throughout every transaction and tenancy, bridging gaps and building strong relationships.
Our online owner portals make it easy to keep in close communication. Payments, bills, invoices and statements are posted on your owner portal so you can refer to them, download them or print them at any time. In addition, your end of the year statement and your 1099 will be provided to you for when you are ready to do your taxes.
If you ever have a question about a payment, a repair, or when the next lease expires, simply start a conversation on the portal, and someone will respond to your question right away.
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Move In
When you move out of your home the first time, we will request for it to be fully cleaned, carpets professionally cleaned and re-keyed. This is the same condition that tenants will be required to return the property to us in at move-out. If you do not wish to fully clean the property or have the carpets professionally cleaned, we can arrange this for you and it will be deducted from your first owner payment. -
Move Out
We will monitor and document the move-in and move-out of each tenant with an inspection. The purpose of this inspection is to document the condition of the property in detail. Per the lease, the tenant is required to maintain the property to this documented condition and deliver the property back to us in the same condition as the previous move-out. These inspections will be available to you in your portal, and any necessary repairs will be deducted from the Security Deposit if they are a tenant expense. -
Payments
Our online web-based system makes collecting and dispersing payments easy.
All tenant payments take 2-5 days (depending on holidays and weekends) before the payment has cleared, and there is no possibility of insufficient funds.
We generally post owner statements and pay owners no later than the 15th of each month.
The electronic payment funds will be available to your account after an additional 2-5 days for settlement.