Keeping your home in good shape is our priority. We encourage our tenants to report maintenance items as soon as they occur and we require renters insurance. Our move-in and move-out inspections make the condition of the home clear from one tenant to the next.
All maintenance items less than $350 will be covered by your maintenance escrow and will be deducted from your monthly payment. You can add money electronically to your escrow if your home requires more extensive repairs.
Care & Maintenance
Property care and maintenance are crucial aspects of effective property management, encompassing various essential services. Regular furnace maintenance is conducted annually to prevent health hazards, ensure safety, and avoid potential liabilities. Sprinkler systems are serviced biannually, in spring and fall, to prevent damage from freezing and maintain proper function. We approach repairs with the mindset that consistent attention fosters property value growth and attracts quality tenants. Regular inspections help identify undocumented pets, potential damage, and unreported maintenance issues before they escalate. We promptly address work orders to maintain property value, ensure efficient budgeting, and enhance tenant satisfaction. We partner with quality vendors to provide reliable repairs, minimize liability, and foster ongoing professional relationships. Our team is prepared to respond swiftly to emergencies, ensuring tenant safety and preventing property damage escalation. Lastly, we prioritize thorough cleaning services to make excellent first impressions in the competitive rental market. This comprehensive approach to care and maintenance safeguards your investment, enhances its value, and contributes to a positive tenant experience.
Inspections
Our Colorado Springs property management services include a combination of walk-through and drive-by inspections. Full-service property management should provide the highest level of service, which involves inspections. Our dedicated team of property managers goes the extra mile, providing the property owner with pictures and reports after every inspection. Walk-through inspections ensure the inside of the property is in good shape. In contrast, the drive-by inspection monitors the exterior of the property as well as the condition of the landscaping. The Pikes Peak region is notorious for extreme weather conditions, which can wreak havoc on landscapes. Our goal is to prevent problems before they start.
Service and Repair Requests
Homes need regular maintenance and occasional repairs. We prioritize handling these issues promptly for two main reasons. First, addressing minor issues quickly stops them from becoming major, costly repairs. Second, responding to tenants’ needs helps maintain good relationships with the quality renters we work hard to find. This often leads to lease renewals, keeping your property occupied and saving you money in the long run. We only use experienced, licensed, and insured professionals to ensure quality work. Our goal is always to complete repairs quickly and at a fair price, protecting your investment and keeping your tenants satisfied.
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Additional Services
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Turnovers
Managing property turnovers is crucial, starting with the owner’s initial move-out and continuing through each tenant change. We ensure homes meet our “Rent Ready” standards from the start, offering cleaning and re-keying services, with costs deducted from your first payment. Tenant transitions include detailed inspections to maintain property condition, with any repairs charged to the tenant’s security deposit. This streamlined approach keeps properties in top shape and simplifies management for owners. -
Communication
Effective communication is the cornerstone of our process, ensuring clear, timely interactions between property owners, tenants, and our team. This commitment to open dialogue fosters transparency, efficiency, and satisfaction throughout every transaction and tenancy, bridging gaps and building strong relationships.
Our online owner portals make it easy to keep in close communication. Payments, bills, invoices and statements are posted on your owner portal so you can refer to them, download them or print them at any time. In addition, your end of the year statement and your 1099 will be provided to you for when you are ready to do your taxes.
If you ever have a question about a payment, a repair, or when the next lease expires, simply start a conversation on the portal, and someone will respond to your question right away.
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Move In
When you move out of your home the first time, we will request for it to be fully cleaned, carpets professionally cleaned and re-keyed. This is the same condition that tenants will be required to return the property to us in at move-out. If you do not wish to fully clean the property or have the carpets professionally cleaned, we can arrange this for you and it will be deducted from your first owner payment. -
Move Out
We will monitor and document the move-in and move-out of each tenant with an inspection. The purpose of this inspection is to document the condition of the property in detail. Per the lease, the tenant is required to maintain the property to this documented condition and deliver the property back to us in the same condition as the previous move-out. These inspections will be available to you in your portal, and any necessary repairs will be deducted from the Security Deposit if they are a tenant expense. -
Payments
Our online web-based system makes collecting and dispersing payments easy.
All tenant payments take 2-5 days (depending on holidays and weekends) before the payment has cleared, and there is no possibility of insufficient funds.
We generally post owner statements and pay owners no later than the 15th of each month.
The electronic payment funds will be available to your account after an additional 2-5 days for settlement.